Referral Coordinator

  • Job Reference: 509880
  • Date Posted: 31 January 2019
  • Recruiter: UKICS
  • Location: Leeds
  • Salary: £18,000
  • Bonus/Benefits: plus excellent company benefits
  • Sector: Admin and clerical, Entry level, Health and wellbeing
  • Job Type: Permanent / Full Time
  • Duration: Permanent
  • Contact: Siobhan Broderick
  • Email:
  • Telephone: 0203 9670921

Job Description

About Us 

ICS Health & Wellbeing is a dynamic and accomplished organisation dedicated to making the UK’s local and workplace communities healthier. Working with local authorities, CCGs and employers, we design, implement and evaluate innovative health and wellbeing services that will result in long-term health benefits through sustained behaviour change.

We are currently seeking a Referral Coordinator to join our Patient Support Team based at our Leeds City Centre Offices, providing support for a National Diabetes Prevention Programme (NDPP). This lifestyle intervention is delivered by a team of Health and Wellbeing Coaches and Advisors and focuses on helping service users to reduce their risk of developing Type 2 Diabetes.

This role involves management of the NHS referral process which includes processing all GP referrals and utilising our new Optical Character Recognition (OCR) software which reads all electronic referrals. This role would suit someone who has similar experience working within a public health/promotion environment and who is accustomed to handling medical information in a sensitive and accurate manner.

Job Scope:

Responsible for undertaking all administration duties required to ensure GP practice referrals are successfully imported into our patient management system. This includes:

·       Daily monitoring and upkeep of NHS inboxes

·       Responding to referrers with appropriate acknowledgements and answer queries

·       Carry out systematic enquiries on behalf of GP’s when requested

·       Utilising character recognition software to process referrals to prepare for upload to our patient management system

·       Making outbound phone calls to GP practices where necessary to collect missing referral data

·       Notifying practices when their patients have started the National Diabetes Prevention Programme or their patient’s blood test results are indicative of type 2 diabetes

·       Sending quarterly GP reports


About you:

We are seeking to appoint a highly motivated and professional individual to join our team. The ideal candidate will possess excellent communication skills, demonstrate strong organisational skills and will work with a high degree of attention to detail ensuring data accuracy and quality.

On a daily basis you will be required to use Outlook, Excel and Word. You will be required to demonstrate that you have a good understanding of these programmes and have confidence when using them.

Background within a health environment would be an advantage although not essential.

Why ICS Health & Wellbeing?

ICS has been listed in the Sunday Times Top 100 Best Companies to work for four times in the last six years. We are a forward thinking organisation offering excellent training with ongoing support and development to help you realise your potential and career aspirations. We believe that our success is based on your success. We offer a wide range of company benefits including a pension scheme and 25 days holiday.