ICS Health & Wellbeing is a dynamic and accomplished organisation dedicated to making the UK’s local and workplace communities healthier. Working with local authorities, CCGs and employers, we design, implement and evaluate innovative health and wellbeing services that will result in long-term health benefits through sustained behaviour change.
We are currently seeking a Patient Coordinator to join our National Diabetes Prevention Service team based within our Leeds City Centre offices. This lifestyle intervention is delivered by a team of Health and Wellbeing Coaches and Advisors and focuses on helping service users to reduce their risk of developing Type 2 Diabetes.
This is a full time 37.5 hour opportunity, where we have different shifts throughout the week. The office open hours between 8.00 to 19.00 we operate with different shifts for example; Mon, Tues, Thurs & Fri 8-4/9-5 and every other Weds 11-7.
As a Patient Coordinator, you will provide telephone and administration support to our regional teams via the management of coaches through data implementation and telephone / email communication.
Responsible for undertaking all administration duties required to ensure that patients receive a first-class service, with appointments booked in a timely manner. This includes:
- Providing a first point of contact for all coaches and advisors registered to provide services through the National Diabetes Prevention Programme.
- Ensure patients receive excellent customer service through the efficient booking of appointments.
- Building relationships with coaches and advisors to ensure their continued availability.
- Identify and escalate priority issues.
To become part of the Patient Coordination Team you must have an excellent telephone manner as much of this role is telephone based. You will deal with high call volumes and will need to have confidence in handling people with sensitivity and understanding. Strong organisational skills are also essential as you will be juggling multiple appointments at all times.
Background within a telephone/customer service based environment is essential, an interest in health would be an advantage although not eseential , as would strong IT skills given the technical aspects of the contract.
Why ICS Health & Wellbeing?
ICS has been listed in the Sunday Times Top 100 Best Companies to work for four times in the last six years. We are a forward thinking organisation offering excellent training with ongoing support and development to help you realise your potential and career aspirations. We believe that our success is based on your success. We offer a wide range of company benefits including a pension scheme and 25 days holiday plus many other excellent benefits!
If you are a "people person" with a desire to help make a difference to the public's health then contact us now to apply.
ICS Group is an equal opportunities employer.